Public Safty Financial Call Centers
Audiolog™ by Verint® (formerly Mercom) is a complete, open architecture system for recording, archiving, and playing back multi-media conversations. Audiolog integrates seamlessly into contact centers and public safety environments, either as a standalone recorder/playback unit, or as a dedicated server in an established network. Audiolog records interactions on PBX, ACD, trunked radio and CTI systems, using advanced technology developed by Verint’s in-house engineering to ensure compatibility and ease-of-use.
Just a few of the many features include...
Up to 350 Gigabyte Hard Drives W/support for optional RAID /NAS /CAS
Record and Search Via ANI (Automatic Number Identification)
RODNI (Record-On-Demand-Network-Interface)
Complete Voice Files (start and stop of each call) By Channel & Class
Drag & Drop (Transfer voice files via LAN or e-mail to remote PC or person) *
Transfer Voice Files to a Floppy Disk or CD for Remote Playback
Built In Self Test System Diagnostics
Intuitive Graphical User Interactive Screen
On-line Monitoring & Multi Channel Playback
Software Modules-Player, Manager, Recorder, Locator, Archiver, Reports
Remote Diagnostics & On-line Help
Made In America - Manufactured, Engineered & Software Development. *
Recording Benefits Commercial Contact Centers
- Verify Transactions and save money
- Increase customer satisfaction
- Increase agent satisfaction
- Eliminate He Said / She Said Scenarios
- Evaluate your quality programs and verify return on investment
- Capture calls, screen data, web chat, and e-mail for the full picture of the customer experience
911 Emergency Services 
- Dispatchers easily verify what was said with Instant Recall of the last call
- Listen to multiple conversations for Scenario Reconstruction
- Lightning fast retrieval of calls
- Easily share calls with the appropriate authorities *
- Tag calls for easy retrieval *
- Years worth of information at a click of a button
- Evaluate dispatchers for QoS (Quality of Service)
- Capture screen data for full Scenario Reconstruction
- Run reports of call volumes and trends for easy staffing *
- Save lives with the correct information instantly of the customer experience *
Just a few of the many features include...
Record and Search 800 MHz Trunked Radio Systems
Redundant Hot-Swap Hard Drives Available
Redundant Hot-Swap Power Supplies Available
Digital, Analog or VoIP Connectivity - T-1, E-1, PRI & ISDN
What's new you ask?
Most recently, Verint has announced the release of the innovative Audiolog Virtual Media™ (AVM) option which allows users to store and easily retrieve calls, complete with catalog database information, to any type of third-party media selected... 
and more..
Audiolog’s IRIS scheduler allows total control of when to record, what types of calls to record, which groups to record, and how many calls to record.
Desktop record-on-demand capability (RODNI™) allows agents and supervisors to start and stop their own recordings, or to tag recorded calls with important information.
Audiolog Interaction Review™ software allows users to access, search for, and play recordings from a central point for all call centers (over WAN) via a web browser, eliminating the need for conventional client software loaded on the playback PC, and includes advanced querying capabilities.
Easily search for calls by date, time, duration, channel, agent, caller ID, DNIS, dialer number, call index number, reference text, private data and more.
Audiolog screen recording is designed to minimize network usage and storage requirements. All screen changes including mouse movements and keystrokes are efficiently captured without disrupting agents, and are fully reproduced during playback.
IRIS allows you to define rules for the percentages of calls matching the assigned criteria to be recorded and optionally the percentage to be flagged for evaluation. We offer...
Brochures
Download Audiolog Call Center Suite Brochure (PDF)
Download Audiolog for Public Safety Brochure (PDF)
Click here to download Self Installing Codec for 24kbps ADPCM .wav file playback
Email: Bob.Baltes@roachreid.com
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Public Safty Financial Call Centers
